Refund Policy

At Kaelithgus, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us and we will do our best to resolve the issue.

Eligibility for Refunds

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unworn, and in their original packaging.
• Proof of purchase is required for all returns.

Non-Refundable Items

• Gift cards
• Downloadable digital products
• Sale or clearance items (unless defective)

How to Request a Refund

To initiate a return or refund, please contact our support team at support@Kaelithgus.store with your order number and reason for return. We will respond within 2–3 business days with instructions.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 5–10 business days and credited back to your original payment method.

Exchanges

If you received a defective or damaged item, we are happy to exchange it. Please contact us at support@Kaelithgus.store within 7 days of receipt.

Thank you for shopping with us!